Our Approach

We scale to meet your needs

We understand that some data needs don't require a lot of work but they still have significant value. This is why we don't require minimum commitments and why we offer quick turnaround services on an hourly basis in addition to traditional project-based services.

Context is important to us

We have deep roots in the non-profit sector, but that doesn't mean that we presume to know your business. We start longer-term engagements with a process map to better understand how and why data is collected and what it represents in the real world.

Flexibility is our middle name

It is common for the project scope to shift, usually in the early days, as new information comes to light. We embrace this and ask our customers to be open to it, too. For example, automation opportunities may present themselves after a project is underway, but they often offer substantial value downstream.

We believe in sharing for the greater good

As a non-profit providing services to other non-profits, we can keep fees low if we are able to re-use solutions that we have developed for others. We will always maintain confidentiality surrounding your data and operations, but we ask customers to relinquish their intellectual rights to our products and code.

We are software agnostic

While we will never admit that we don't love our customers' software equally, you shouldn't have to worry about our preferences getting in the way of completing the work. We believe in using the right tools for the job, but we also believe in working with what you've got.

In addition to mainstream CRM platforms and client management systems, some of the tools we use regularly are listed below: